• Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Return Window: You have 14 calendar days from the date you receive your item to request a return.
• Exceptions: Made-to-order items cannot be returned. Please contact us if you have any concerns about a specific item.
• Shipping Cost: You will be responsible for covering the shipping costs when returning your item, which will be deducted from your refund. Please note that shipping costs are non-refundable, except in cases where there is an error with your order.
• Return Process: To initiate a return, please fill out the form on our Return Page. Once your return is approved, we will provide instructions on how and where to send your package. Items sent back without prior approval will not be accepted.

• Inspection: Once we receive your item, we will inspect it and notify you of the status of your refund after the inspection.
• Processing Time: If your return is approved, we will initiate a refund to your original method of payment. The credit will be processed within a certain amount of days, depending on your card issuer’s policies.

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at info@jolaadebimipe.com

If you have any questions on how to return your item to us, contact us at:

• Email: info@jolaabimipe.com