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Delivery Policy
Effective Date: 01.07.2024
Thank you for shopping with JOLÁ ADÈBIMIPÈ. We are committed to providing you with the best shopping experience, including reliable and timely delivery of your purchases. This Delivery Policy outlines our delivery terms and procedures.
- Delivery Locations
We offer worldwide delivery. If we can deliver to your address, your order will be processed and shipped accordingly.
- Delivery Times
Delivery times vary based on your location and the shipping method selected at checkout. Estimated delivery times are as follows:
- United Kingdom: 3-5 business days
- Europe: 5-10 business days
- Rest of the World: 10-15 business days
Please note that these are estimated delivery times and actual delivery may vary due to unforeseen circumstances such as customs delays, postal delays, or other factors beyond our control.
- Shipping Costs
Shipping costs are calculated based on the weight and dimensions of your order, as well as the delivery destination. Shipping costs will be displayed at checkout before you complete your purchase.
- Order Processing
Orders are processed within 1-2 business days after payment is received. You will receive a confirmation email once your order has been dispatched.
- Ready-to-Wear and Finished Goods
If you have ordered a ready-to-wear item or a finished good, it will be delivered within the normal delivery timeframes mentioned above.
- Made-to-Order Outfits
If you have ordered a made-to-order outfit, please allow an additional 10 -14 working days for us to prepare the outfit before shipping it out. Once ready, the delivery will follow the standard delivery times based on your location.
- Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email. You can use this tracking number to check the status of your delivery on the courier’s website.
- Delivery Issues
If you experience any issues with your delivery, please contact our customer service team at info@jolaadebimipe.com. We will work with the courier to resolve the issue as quickly as possible.
- Undeliverable Packages
If a package is returned to us as undeliverable, we will contact you to arrange re-delivery. Additional shipping charges may apply for re-delivery attempts.
- Customs and Import Duties
For international deliveries, customs and import duties may apply. These charges are the responsibility of the recipient. Please check with your local customs office for more information on potential charges.
- Lost or Stolen Packages
JOLÁ ADÈBIMIPÈ is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
- Contact Information
If you have any questions or concerns about our Delivery Policy, please contact us at:
- Email: info@jolaadebimipe.com
We reserve the right to update this Delivery Policy at any time. Any changes will be posted on our website with an updated effective date. Please review this policy periodically for any updates.